Terms & Conditions

Tree Preservation Orders/ Conservation Areas:

If the trees detailed in the quotation are covered by Tree Preservation Orders or are located within a Conservation Area the Contractor will obtain any necessary Local Authority consents for work on behalf of the client on written acceptance of the contract.

Insurance:

The Contractor is covered by Public and Products Liability to the value of £10,000,000.00, Employers Liability to the value of £5,000,000.00 and Professional Indemnity to the value of £250,000.00 Copies are available for inspection on request.

Additional Works:

If, during the execution of the contract additional works are requested by the client which are outside of the original quotation, then the additional cost can be agreed on site (and signed in confirmation by the client on the quotation sheet) or an additional quotation can be prepared.

Cancellation:

24 hours notice of cancellation of scheduled works is required, otherwise a minimum call out charge of £50.00 + VAT will be levied.

Neighbouring Trees:

If works are to be carried out on a clients neighbours trees which necessitate access to their property then consent from the owner will be required. Any works carried out on a clients neighbours trees which do not necessitate access to their property do not need consent but it is helpful to inform them of proposed works. All the above are the sole responsibility of the client.

Payment:

Payment is due upon the satisfactory completion of the contract, unless otherwise agreed. The client is requested to sign the "Completion statement" for our records. Cheques should be made payable to "A C Old".

Complaints:

Any complaints/queries relating to the satisfactory completion of works must be raised within 24 hours of receipt of invoice, otherwise the contractor reserves the right to charge additional fees for further works/attendance/amendments.

Settlement of disputes:

The contractor will do everything possible to resolve any misunderstandings arising from contract works to the satisfaction of both parties.

Site Services:

The contractor will, upon acceptance of contract, make any necessary arrangements with relevant authorities to make safe any external/ overhead power services. Any costs will be chargeable to the client.

It is the responsibility of the client to inform the contractor of any underground services within the proposed area of works prior to commencement. The contractor will not accept liability for any damage to services not informed about and reserves the right to cancel works deemed a potential hazard. Any injury to operatives caused through contact with undisclosed services will remain the responsibility of the client.

Weather conditions:

The contractor reserves the right to delay, postpone or cancel works affected by inclement/dangerous weather conditions and to resume works as soon as conditions allow.

Wildlife and Countryside Act: 1981/2000 - Crow Act (2000) Bats:

The contractor shall take all reasonable steps to ensure the safe retention of any wildlife habitats and reserves the right to delay, postpone or cancel works accordingly and to resume works as soon as practical.

Site Clearance:

The contractor shall take all reasonable steps to ensure the worksite is left clear and safe at days end and on completion of all works.